LOCAL SHIPMENT POLICY ( MALAYSIA )
What are the prices of shipping rate? (Malaysia)
• EasyParcel : RM 15 ( W.M. ) / RM 18 ( E.M. )
• Purchases of RM 500 and above are entitled FREE Shipping to nationwide.
When will my orders shipped?
• All orders ( ready stock item ) placed and made payment before 3:00pm will ship by the NEXT DAY during Monday to Friday. (Major Holidays and weekends not included).
Orders placed during weekends and holidays will be processed to the next available working day.
• For Pre-Order items, we will ship it out in 14 working days after payment has been made. You may contact our customer service ( 012 6828 176 ) for more information.
How long will it takes for my orders to arrive at my front door?
• Orders to West Malaysia will take 1-3 working days to arrive once posted out upon posting date. Also, it's depends on courier services company as well.
• We will not be responsible beyond what is insured by the courier, for any product(s) or package(s) lost during transit or if it has been tracked as delivered.
Timely delivery is subject to the Terms of Service published by the carrier. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements.
FOR RETURN ITEMS
If your order is returned to us due to incorrect shipping information (incomplete address) or refusal, you will be given a choice of either:
• A refund (excluding the original shipping fee).
• A reship (covering another shipping fee).